Home or Office visits by appointment

House visits and bookings

Terms of Service

Last updated: October 12, 2026

These terms apply when you use eyechicvip.com or book an Eyechic VIP house visit. Eyechic VIP is related to Eyechic. By submitting a booking or paying the booking fee, you agree to these terms.

The service

We bring designer eyewear shopping and, when you request it, glasses repair to your home. Visits are by appointment only in our service area: Within 30 miles of The Mall at Short Hills, NJ. Hours are By appointment, Monday–Thursday and Sundays, 10 AM–4 PM. We currently take one appointment per day.

Submitting the form requests a visit. We may decline or reschedule if the address is outside the service area, the day is already booked, or we cannot safely complete the visit.

Booking fee

A $75 booking fee is due when you request a visit. It covers us coming out for the first hour. Each additional hour is $75. See Pricing for the current amounts.

If your purchase at that visit exceeds $1,000, the $75 booking fee and any extra hourly fees are credited toward that purchase. If you do not make a qualifying purchase, the fees are for the visit itself and are not refunded as cash.

Frames, lenses, and other goods are priced separately and due after the appointment, as we confirm with you.

How you pay the fee

You send the $75 booking fee through PayPal checkout (the amount is set by us) or Zelle to Eyechic VIP (eyechicvip). Your appointment is reserved when we receive the fee and confirm the time.

PayPal and Zelle are third-party services. Their fees, limits, and errors are between you and them. Tell us right away if you sent the wrong amount or used the wrong recipient.

Cancellations and changes

Email or call us as soon as you need to change the date. We will try to move you to another open day. Booking fees stay on file toward a rescheduled visit.

If you cancel and do not reschedule, booking fees are generally non-refundable. If we cancel because we cannot make the visit, we will refund the unused booking fee or help you rebook.

Your responsibilities

  • Give a reachable phone number, email, and accurate visit address.
  • Upload a current prescription and, for repair visits, clear photos of the glasses.
  • Provide safe, reasonable access at the appointment time (parking, pets, building entry).
  • Confirm that each shopper’s details are correct. You may list up to four people on one visit.

Products and repairs

Brand availability, sizes, and repair outcomes depend on inventory and the condition of the glasses. We will be honest on the visit if a frame or repair is not a good fit. Designer brands shown on the site are examples of what we can bring; a logo on this site does not mean every style is in stock for every visit.

Website

Content, photos, and logos on this site are for running Eyechic VIP. Do not copy the site or scrape it. We may update hours, pricing, or these terms; the date at the top is the latest version.

Limitation of liability

House visits involve travel and handling of eyewear. To the extent allowed by law, Eyechic VIP is not liable for indirect or consequential losses, or for delays caused by weather, traffic, holidays, or third-party payment or mapping services. Our responsibility related to a visit is limited to the booking fees you paid for that visit, except where the law does not allow that limit (for example, injury caused by our negligence).

Contact

eyechicvip@gmail.com · (908) 346-3991 · Contact

These terms are written for customers in our New Jersey service area. They are not legal advice. A lawyer should review them if you want a formal legal opinion.